When will I receive my order?
After you have successfully placed your order, our Customer Service team will proceed with order verification and confirmation. You will receive an email confirmation with the tracking number once your order is shipped.
You can expect to receive your order within 2-5 working days for West Malaysia, 5-14 working days for East Malaysia (except Sunday & Public Holidays). Don’t hesitate to contact us at firstname.lastname@example.org if you have any other questions or concerns.
Do you deliver during weekends and holidays?
We regret to inform you that our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are depending on your shipping destination and the courier partner’s delivery schedule in your location.
How much is shipping?
We offer a flat rate shipping fee for all orders under RM 50. Delivery to Peninsular Malaysia is RM 9. For Sabah & Sarawak, shipping fee is RM 13. For purchases of RM 50 (WM) / RM 80 (EM) and above, we are offering free shipping fee. Shipping offers and rate are valid for delivery address to Malaysia only.
Can I pick up my order at Onniso office?
Onniso does not provide self pick-up option. We will delivery your order safely to your preferred delivery location.
Where do you ship to?
We ship to whole Malaysia – including Sabah & Sarawak.